Payment & Subscription Disputes

At BetterFlow, we aim to provide transparent billing, fair refund practices, and a clear process for resolving payment or subscription concerns. This page explains how subscriptions work, how charges are processed, how to cancel, and how disputes or refunds are handled. Please contact us at disputes@trybetterflow.app.

1. Payment Processing

All payments and subscriptions for BetterFlow are securely processed through Stripe, a PCI-compliant payment processor.

BetterFlow does not store your full payment card details
Payment information is encrypted and handled directly by Stripe
Charges may appear on your statement as BetterFlow or Stripe / BetterFlow

If you believe a charge is incorrect, please contact us before filing a bank or card dispute so we can resolve the issue quickly.

2. Subscription Types

BetterFlow offers the following subscription options:

Monthly Subscriptions

Billed monthly in advance
Automatically renew each billing cycle unless canceled
Access continues through the end of the current billing period

Annual Subscriptions

Billed once per year in advance
Offered at a discounted rate compared to monthly plans
Automatically renew unless canceled before renewal

3. Free Trials (If Applicable)

If your plan includes a free trial:

You will not be charged until the trial period ends
You may cancel at any time before the trial ends to avoid being charged
Once the trial converts to a paid plan, standard billing and refund policies apply

4. How to Cancel a Subscription

You may cancel your subscription at any time:

From within your BetterFlow account dashboard
Or by contacting our support team via the form on this page

Important Notes:

Cancellation stops future billing
Your subscription remains active until the end of the current billing period
We do not charge cancellation fees

5. Refund Policy

Monthly Subscription Refunds

Refund requests must be submitted within 7 days of the start of the current monthly billing period
Refunds are not guaranteed and are reviewed on a case-by-case basis
Refunds requested after the 7-day window are not eligible

Annual Subscription Refunds

Annual subscriptions may be eligible for a prorated refund
Refund amounts are calculated based on:
- Time elapsed since the start of the annual term
- Any discounts applied to the annual plan
Partial months may be counted as full months for refund calculations
Refund requests must be submitted within a reasonable time after purchase

Non-Refundable Cases

Refunds are not provided for:

Partially used billing periods beyond the eligible window
Failure to cancel before renewal
Accounts terminated for violations of our Terms of Service
Promotional or discounted plans (unless required by law)

6. Billing Errors & Duplicate Charges

If you believe you were:

Charged incorrectly
Charged more than once
Charged after canceling

Please submit a dispute request through the form below. Include:

The email associated with your account
The charge date and amount
A brief description of the issue

We typically respond within 3–5 business days.

7. Chargebacks & Payment Disputes

We strongly encourage users to contact BetterFlow before filing a chargeback with their bank or card issuer.

Please note:

Chargebacks may result in temporary account suspension
Excessive chargebacks may lead to permanent account termination
Filing a chargeback does not guarantee a refund

Our support team can usually resolve billing issues faster and without service interruption.

8. Subscription Price Changes

If subscription pricing changes:

Existing subscribers will be notified in advance
Changes will apply at the next renewal unless otherwise stated
You may cancel before the new price takes effect

9. Taxes & Fees

Prices may include or exclude applicable taxes depending on your location
Any required taxes will be displayed at checkout
You are responsible for taxes required by your local jurisdiction

10. Data Access After Cancellation

After cancellation:

You may retain read-only access for a limited period (if applicable)
Data may be deleted after account closure in accordance with our Data Retention Policy
We recommend exporting important data before canceling

11. How to Submit a Payment or Subscription Dispute

Use the form on this page to submit a dispute request.
Please provide accurate information to help us process your request efficiently.

What to include:

Full name
Account email
Subscription type (monthly or annual)
Description of the issue
Date and amount of the charge in question

12. Contact & Support

If you have questions about billing, subscriptions, or payments, our support team is here to help at disputes@trybetterflow.app.

We aim to resolve most inquiries within 1–2 business days.